Knowledge base

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Frequently asked questions

What is the URL where I log into Binary City Time?

Is there a manual with full documentation of Binary City Time?

Yes, once logged into Binary City Time, simply click on "My Account" and refer to the "Terms and Conditions" section, and click on "Manual", or access the Resources page.

My device time is not correct - how do I fix it?

The computer (or server) where Time Comm is installed, updates the time on any device connected to Binary City Time. If the time on the device is wrong, the time on the computer (or server) where Time Comm is hosted, is also wrong. Especially with the recent time zone changes made by Namibia, we found various computers were not updated by the patches released by Microsoft. Once patched properly, and your computer time is correct, the device time will automatically synchronise correctly.

My data isn't syncing from the devices to Binary City Time?

This only happens when the Time Comm service isn't running. Most frequently, this is because the computer where Time Comm is installed, is not online. Simply start the Time Comm service, and data would start syncing by itself.

How do I get help?

Please complete the form here. Alternatively, give us a call. Our numbers are on the bottom of the website and our contact us page.